Refund Policy

Refund eligibility depends on the type of product or service purchased, its activation or usage status, the terms applicable to the purchase, and applicable law.

For FoodShopPass Passes, the following rules apply unless mandatory law provides otherwise:

• Purchasing a Pass does not activate it.

• A Pass is activated upon its first successful use, including the first successful QR Code validation or equivalent digital validation.

• Simply generating, receiving, or displaying a QR Code does not by itself activate the Pass.

• The Pass must be activated within 365 calendar days from the date of purchase. After this period, an unactivated Pass expires.

An unused and non-activated Pass may be cancelled and fully refunded within 14 days from the date of purchase, provided that:

• the Pass has not been activated;

• the Pass has not been successfully used or redeemed;

• no Partner service included in the Pass has been used;

• no fraudulent, abusive, or unauthorized activity has occurred.

Where the above conditions are satisfied, the eligible purchase amount will be refunded in full through the original payment method.

After the 14-day refund period has expired, voluntary refunds for an unused Pass are generally not available.

Once a Pass has been activated or used, voluntary refunds are generally not available.

These rules do not limit any mandatory consumer rights provided by applicable law.

Subject to mandatory legal rights, a refund may not be available where:

• the Pass has been activated or used;

• a Partner benefit included in the Pass has been redeemed or consumed;

• the applicable refund period has expired;

• the Pass has expired because it was not activated within 365 calendar days from purchase;

• the refund request results from misuse, fraud, abuse, or unauthorized activity.

FoodShopPass may provide a refund or other appropriate remedy where a purchase is affected by circumstances such as:

• duplicate charges;

• a defective or invalid Pass;

• a technical error preventing the purchased Pass from being properly delivered or used;

• an obvious pricing or payment error;

• a material Platform malfunction preventing access to a purchased product or service.

Any remedy will be assessed based on the circumstances of the case and applicable law.

Some products, benefits, reservations, or services available through FoodShopPass may be provided directly by third-party Partners.

Partner-specific operational, reservation, cancellation, or no-show rules may apply to those services where they are clearly communicated to the User before purchase or reservation.

For a FoodShopPass Pass, however, the Pass refund rules set out in this Policy, the Distance Sales Agreement, and the Terms & Conditions apply to the Pass purchase itself.

Where appropriate, FoodShopPass may coordinate with the relevant Partner to investigate or resolve a refund-related issue.

Eligible refunds will normally be processed through the original payment method used for the purchase.

FoodShopPass does not charge a separate refund processing fee for an eligible full refund.

The time required for the refunded amount to appear in the User's account may depend on the payment provider or financial institution.

Refund requests may be submitted through:

• the User's account dashboard, where this functionality is available; or

• support@foodshoppass.com

Please provide:

• order or Pass number;

• registered email address;

• reason for the refund request.

FoodShopPass may request additional information where reasonably necessary to verify the transaction or prevent fraud and unauthorized activity.

Payments made through FoodShopPass are processed through iyzico.

FoodShopPass does not store complete payment card information, including full card numbers or CVV/security codes.

Where a refund is approved, the refund will be initiated through the applicable payment processing system and returned using the original payment method, subject to the processing time of the relevant payment provider or financial institution.

To protect Users, Partners, and the Platform, FoodShopPass may investigate suspected fraudulent, abusive, or unauthorized activity.

Where permitted by law, FoodShopPass may refuse or suspend a refund request where there is reasonable evidence of fraud, misuse, unauthorized use, or manipulation of the refund process.

Nothing in this section limits mandatory consumer rights.

This Policy does not exclude or restrict any mandatory rights granted to consumers under applicable law.

Where a statutory right of withdrawal, cancellation, refund, or other consumer remedy applies, that right shall prevail over any conflicting provision of this Policy.

Certain services or products may be subject to statutory exceptions to the right of withdrawal, including certain time-specific services, accommodation, transportation, leisure activities, or services that are fully performed or provided with the consumer's prior consent where permitted by law.

FoodShopPass may update this Refund Policy from time to time.

The updated version will become effective when published on the Platform, unless a different effective date is stated.